Terms of Service.
Effective May 7, 2026. By using getaplomb.com or buying from Get Aplomb (“Aplomb”) you agree to these terms. They are written in plain English on purpose.
Who we are
Get Aplomb is a California sole proprietorship operated by Zachary Poll that designs, sources, and sells personal-care and dietary-supplement products through getaplomb.com.
What we sell
Our products fall into two categories. Facial Serum is a topical cosmetic. Protein, Daily, Roots, and Calm are dietary supplements. Neither is a drug. Nothing on this site is medical advice and nothing we sell is intended to diagnose, treat, cure, or prevent any disease. Statements about supplements have not been evaluated by the United States Food and Drug Administration. Discuss any change to your routine with your physician, particularly if you are pregnant or nursing, take prescription medication, or are under medical care.
Eligibility
You must be at least eighteen years old, a United States resident, and capable of forming a binding contract to buy from us. We currently ship only within the fifty states and the District of Columbia.
Orders, prices, and availability
Posted prices are in US dollars and exclude tax and shipping, which are calculated at checkout. We try to keep prices and stock current; if we discover an error after you place an order we will contact you, and you may either accept the corrected order or cancel for a full refund. Until your order ships we may cancel for any reason, including suspected fraud or stock outage, and we will refund the full amount.
Subscriptions
If you choose “subscribe and save,” you authorize us to charge your payment method on the cadence shown at checkout (typically every 30 or 60 days) at the then-current subscription price, until you cancel. You can cancel anytime, no questions asked, in your account portal, or by emailing us. Cancellation stops future charges. It does not retroactively refund a charge that has already settled.
Payment
We accept major credit and debit cards, Apple Pay, Google Pay, and any other method Stripe makes available at checkout. Stripe processes the payment; we never see your card. You represent that the payment method is yours and that you authorize the charge.
Returns and refunds
See the Refund Policy and the Returns page for the full mechanics. Briefly: unopened product can be returned within fifteen days of delivery for a refund of the purchase price; opened product cannot be resold and is non-returnable except where defective.
Shipping
We aim to ship within forty-eight hours of receiving your order. Delivery times depend on the carrier and your address. See the Shipping page for details.
Your account
If you create an account you are responsible for the credentials you set and for any activity that happens under your login. Tell us immediately if you suspect unauthorized use.
Prohibited use
Do not use the site to break the law, infringe on someone else’s rights, transmit malware, scrape automatically without permission, attempt to circumvent security, or impersonate someone else. Do not resell our products commercially without a written wholesale agreement.
Intellectual property
The site, copy, photography, illustration, logo, mark, code, and design, is the property of Get Aplomb or our licensors. You may quote and link to us; you may not reproduce substantial portions for commercial use without permission.
No medical claims; disclaimer of warranties
The site and the products are provided “as is.” To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Individual response varies. Discontinue any product if irritation or adverse effect occurs and consult a clinician.
Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising out of the site or the products will not exceed the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) one hundred US dollars. We will not be liable for indirect, incidental, special, consequential, or punitive damages. Some states do not allow these limitations; in those states our liability is limited to the maximum the law allows.
Indemnification
You agree to indemnify Aplomb against claims arising out of your misuse of the site or the products, your violation of these terms, or your violation of someone else’s rights.
Governing law and disputes
These terms are governed by the law of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved by good-faith discussion will be resolved by individual binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, in English, in the State of Delaware. You and Aplomb each waive the right to a jury trial and to participate in a class action. If a court holds any part of this section unenforceable, the rest remains in effect; if the class-action waiver is held unenforceable, the entire arbitration agreement is void.
Changes to these terms
If we change these terms we will post the updated version here and bump the effective date. Material changes for existing subscribers will be emailed. Continued use after the change is your acceptance.
Contact
Questions: [email protected]. Postal: Get Aplomb, 4140 Glencoe Ave Unit 503, Marina del Rey, CA 90292.
This page is a substantive first-pass draft and should be reviewed by counsel before live commerce begins.