Refund Policy.

Effective May 7, 2026. We want you to be square with what you bought. Here is when and how we refund.

Fifteen-day window

You have fifteen days from the day your order is delivered to request a refund. Email [email protected] with your order number and reason; we reply within one business day with next steps.

What we refund in full

• Unopened product. Send it back in its original condition; we refund the purchase price (we do not refund the original outbound shipping or charge a return fee).
• Damaged or defective product. Send a photo with your email; we replace or refund at your choice. No need to return the damaged item.
• Wrong item shipped. Same: photo, replace or refund, keep or recycle the wrong item.
• Lost in transit. If tracking shows the package never arrived, we replace or refund.

What we cannot refund

• Opened supplements or cosmetics. Per FDA and state retail law, opened personal-care and dietary-supplement products cannot be returned to inventory or resold. We cannot refund opened items except where they are defective.
• Returns received after thirty days from delivery. The fifteen-day request window plus a fifteen-day grace period for transit covers most cases; beyond thirty days we cannot accept the return.

Subscriptions

You can cancel any active subscription before the next charge in your account portal or by emailing us. If a subscription charge processed in the last seven days and you have not yet received the shipment, write to us, we will cancel and refund. Once a subscription order has shipped, the standard fifteen-day return window above applies.

How long the refund takes

Once we approve a refund, Stripe reverses the charge to your original payment method. Card networks typically settle the credit in five to ten business days. We do not control the bank’s posting time.

Chargebacks

If you have an issue with an order, please write to us first; we resolve almost everything by email within a day. If you initiate a chargeback before contacting us, your account is paused while we work with your bank.

Contact

[email protected], the founder reads every refund email.