Returns.
Effective May 7, 2026. The mechanics of getting product back to us. The qualifying conditions are in the Refund Policy.
Step one, write to us first
Email [email protected] with your order number and what you would like to return. Please do not ship anything back without contacting us first; packages received without prior notice cannot be processed.
Step two, we send a return label
If your return qualifies (see the Refund Policy), we email you a prepaid USPS return label. You print it, tape it to the original package, and drop the package at any USPS location or in a blue collection box.
Step three, we receive and refund
Returns are processed within two business days of arrival at our facility. Once we confirm the contents, Stripe reverses the charge to your original payment method. The bank typically posts the credit in five to ten business days.
What can come back
- Unopened, in original packaging, with all components.
- Within thirty days of delivery (your initial email starts the clock).
- First-order guarantee requests when you tried the products and did not like them. Email first; we may ask for order details rather than a return shipment.
- Defective or damaged product, with a photo emailed to us, you keep or recycle the item, no return required.
What cannot come back
Opened personal-care or supplement products after the once-per-customer 30-day guarantee has been used. Once a seal is broken these cannot be resold under FDA and state retail rules. Defective product is always handled separately with a replacement or refund.
Subscription pauses and skips
If you do not need the next shipment but you do not want to cancel, you can pause or skip a delivery in your account portal. You only return product if a shipment has already gone out.